To Place an Order:

You can purchase with Equus Medical directly through the site with your credit card, or you can purchase with a cheque. To place an order, add the selected items to your Shopping Cart via the book detail page. Once you have completed your selections, click on View Cart to verify your selections.

Proceed by selecting Check Out at the bottom of Your Shopping Cart page. We will ask for your billing and shipping information, including any special requirements, and your purchase order number, if appropriate. When using your credit card but shipping to an address different from your billing address, you will need to authorize this address with your credit card company in accordance with their requirements. You will see a Confirm Your Order page listing the print information, size selection with corresponding pricing and any other options you have selected, as well as shipping and sales tax fees. If this is correct and you are purchasing with your credit card, select Submit Payment Info. If paying by cheque, print this page and mail to Equus Medical with payment.

Upon selection of Submit Payment Info, we will ask you for credit card information and whether you would like to receive email confirmation of your order. Once this page is completed and submitted you will receive a confirmation of your order.

Account Details/ABN Number:

If you require our account details for electronic payments or for our ABN (GST Tax) Number, they are as follows:

ABN: 81 421 545 060

Account Details:
Equus Medical & Podiatric
National Australia Bank - 271 Collins Street, Melbourne, Victoria 3000
BSB: 083-166
Account No.: 53224-4911

To Place an Order Offline (not on the web):

You can order all of our products offline using a fax order form. The order form is available in the following formats:

Word 2000 order form.
PDF Format form.
Webpage template.

Credit Card Purchasing:

We accept Mastercard, Visa and Bankcard. Your account is charged at time of order shipment and approval of your credit card information. If the transaction is not approved, a message will appear and you will be given the opportunity to correct any information that may have been submitted in error. Once the transaction is complete you will receive a confirmation via email within 24 hours.

You can 'Check Out' with confidence knowing that your credit card information is protected when shopping with Equus Medical. This website supports safe online purchasing through secure socket layer (SSL) technology using 128-bit encryption, providing the highest level of Internet security available today. To identify that you are connected to a secure server, the site address will begin with 'https' rather than 'http'.

You can also fax in a credit card order using our fax number: +61-3-9888 4978. Please include your name and shipping details on the fax so we can correlate it with your order.

Payment by Cheque:

If you prefer to use a cheque to purchase from Equus Medical, we will be happy to accommodate you. You can simply create your order form using the shopping cart. Once you have placed the items you would like in your cart, select the Checkout option. Continue through the Billing Information page to the Order Confirmation and print this page from your browser rather than continuing on through submit payment info. Mail the purchase order along with your check and shipping and contact information to:

Equus Medical
PO Box 7600
Middle Camberwell, VIC 3124
Attn: Order Processing

Your order will be confirmed to you via email or telephone. Equus Medical will proceed with your purchase order after your cheque has cleared.

Sales Tax:

Sales tax is calculated for you automatically during check out. Sales tax (GST) is applicable on all orders in Australia on the full amount of the purchase. There is no sales tax for purchases from other states or countries.

Discounts:

Equus Medical has a standard storewide 10% discount off the RRP. 

We also provide a student discount of 15%. In order to apply for the discount you must provide details of the organisation you are associated with, or in the case of students, provide a valid student number and course of enrolment and University. Applicants for this discount must also supply, via fax or email, a copy of the student or staff identification card. This applies to all international applicants as well. A link appears during the payment process where students must supply this information. If valid information isn't received at the time of the order a discount of 10% will be applied. Please note that the discount does not appear at the time of the order. We apply the discount once we have confirmed your details and received the identification card fax/email.

Shipping/Delivery Time:

Orders typically ship out to you within three weeks from receipt of your order, with a transit time of five to seven days. If a delay is anticipated you will be notified by phone or email by Equus Medical. 

Equus Medical will ship products to you via Australia Post. If you require other faster means of delivery then please specify this with your order in the extra information area.

Return Policy:

If for any reason you are not satisfied with your purchases from Equus Medical, you may return them for full credit of the items you purchased. To receive a refund, we require that you notify us of your intent to return the items within 10 days from receipt of your purchase by email or calling (03) 9830 2211. At that time, we will provide you with the return shipping address and a recommended carrier. To receive a full refund, all items must be returned in their original condition, in the original packaging, within 30 days from receipt of your purchase. You will be refunded the cost of goods purchased in the same form of payment used to purchase the items within 14 business days of return receipt. If for any reason there is a discrepancy regarding the nature of the return which would delay your refund, we will contact you immediately upon receipt of the returned goods for further clarification. Equus Medical can not accept returns of items that have been altered in any way from their original form. 

If there is a defect or shipping damage to your product, notify us immediately by email or calling (03) 9830 2211.  In situations where there is a defect or shipping damage, we will replace your purchase or, at our discretion, refund you the price of the goods by means of a credit to your charge card account, or via refund cheque if that was your original form of payment. Equus Medical will cover the return shipping fees for all damaged or defective orders, or shipments of any incorrect items.

Trade Accounts:

Equus Medical also offers trade pricing on specific products.  For information on our Trade Account policy, please contact us via email at trade@equusmedical.com or call (03) 9830 2211.